Eric Michael Swanson

swanson.eric.m@gmail.com603-748-3539 linkedin.com/in/EricMichaelSwanson swanson8r.github.io

Summary

Human Intelligence Practitioner of Site Reliability and Incident Management focused on establishing and maintaining genuine connections with service owning teams to identify assumptions and understand actual needs behind stated pain points

Skills

  • Code: Bash, Python, JavaScript, Perl, Terraform HCL, YAML, Jsonnet, Git
  • Config: Helm, ArgoCD, Github Actions, Ansible, Jenkins, Docker, Kubernetes, AWS CLI, Azure
  • O11y: Datadog, Elasticsearch, Logstash, Kibana, Grafana, Prometheus Alertmanager, Sensu, Nagios, Graphite

Work Experience

dbt Labs
Site Reliability Engineer, Observability
Oct 2022 — Jun 2025
  • Trained engineering teams in on-call response, maintained Notion documentation
  • Guided customer impacting post-mortem RCA discussions to prepare teams for Weekly Ops Review
  • Refactored Terraform managed dashboard and monitor env tags to consolidate 3 Datadog accounts
  • Reviewed and improved Datadog Terraform SLO module for service availability and performance
  • Migrated Pagerduty and Atlassian Statuspage to Incident.io, maintained product updates
NS1
TechOps / Observability Engineer
Aug 2019 — Oct 2022
  • Improved Alertmanager monitoring and VictorOps alert response for DNS backend systems
  • Maintained Confluence documentation of async status for distributed team members (+12 hrs)
  • Investigated and addressed cluster issues with Elasticsearch, Logstash, and Kibana (ELK) stack
  • Developed SLOs with teams and ensured SLIs were exposed for Prometheus scraping and monitoring
Dyn
Sustaining Engineer - SRE
Aug 2015 — Aug 2019
  • Improved Nagios monitoring and Confluence runbooks for on-call response
  • Reduced incident acceptance time by creating Grafana dashboards and alert integrations
  • Created Nagios and Sensu monitoring plugins with Python and Bash
  • Completed Operational Readiness checklist for Internet Intelligence product
U.S. District Court
Programmer Analyst
May 2008 — Jul 2015
Eric Swanson Computer Consulting
Sole Proprietor
Feb 2006 —   Present
MadgeTech, Inc.
Datalogger Technical Sales, RMA Engineer
Dec 2005 — Apr 2008
State of New Hampshire
Systems Development Specialist V - DHHS
Apr 2001 — Feb 2004

Education

University of New Hampshire
Bachelors of Science in Electrical Engineering (BSEE)
May 1999

Projects

Winter 2023-2024 Electric Bill Investigation
Recovered $500 in rent from 740 KWh overage in 1 month linear increase caused by leaky heating loop
Nov 2023 — Jan 2024